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We are an online store, so our method of payment is pre-payment. Any order must be paid in full prior to processing. We accept all major credit cards: Visa, MC, Discover and Amex as well as electronic processing of both business and personal checks. Wire transfers can also be accepted. Many government entities or organizations cannot pay with a credit card and payment exemptions to accept a PO may be issued by our sales team for government organizations only. If you have questions about our payment policies, or need clarification on your situation specifically, please give us a call at (866) 404-5267 for more details.
The industry standard for customized products dictates a no return and a no refund policy. However our customers come first so returns or order dissatisfaction are handled on a case-by-case basis. No claims, returns, or adjustments are discussed without prior and written authorization. Please inspect product immediately as no claims will be accepted after five (5) days from receipt of merchandise. We will make every attempt to resolve the order error as a result materials defect or quality issues. If reprint is deemed appropriate we will process the reprint order exactly as you had originally requested plus any necessary corrections. The product, logo/artwork or imprint color cannot be changed when processing the reprint unless pre-approved by us.
All changes must be made in writing within 24 hours upon receipt of the emailed confirmation. Once the order has been approved, we will be unable to change the order. We will not accept any order cancellation or change requests after the 24 hour period. There is a 5% cancellation fee if an order is cancelled. This rule applies to normal production orders only. There are NO cancellations for any rush orders.
Printing is full bleed four color process and there are no limitations on the number of logos or amount of text. Spot color matching is available at an additional charge.Four-color process printing involves separating the three subtractive primary colors of Cyan (C), Magenta (M) and Yellow (Y), plus Black (K). Complex full color images are recreated using the CMYK printing method. This process is recommended for multi-color art and photographs.
If you do not have a completed image we can offer limited layout assistance. Please send over the parts and pieces (logo, images, text etc) as well as any layout preference (font, color, size, placement etc). Please be as specific as possible in your instructions. A graphics charge may be incurred if needed assistance exceeds normal services offered. Clients will always be informed of potential charges prior to work commencing.
We are currently offering a free shipping promotion on any on many of our products. For all free shipping promotions shipping is included only for standard timelines to a single addresses in the contiguous United States addresses via standard ground or palletized delivery. If shipping needs to be charged shipping is charged freight direct and is dependant upon the product and method chosen. If you have a freight account where you receive better rates we are happy to ship on your account at no charge. Delivery date on free ground shipping is not guaranteed and shipping will not be upgraded to meet deadlines without a charge.
A digital proof is included free of cost. Physical proofs, if necessary, will be at an additional that vary by product. Proof processing will add to standard turnaround time.
Business days used for estimated timelines, shipping time is additional. Production timeline starts the day after order approval, payment, and image approval has been received.
We do not reprint copyrighted materials. Easily recognizable art, logos or branding not directly associated with the order can only be submitted if client holds license logo release. We do not take any responsibility to obtain permission for reproduction of logos, patents, trademarks and copyrights. By agreeing to print any submitted artwork, we will not be held liable for any copyright issues under any circumstances.
Samples are free of cost or obligation. The free sample is not for personal use. Samples are for intended for businesses or organizations wishing to promote themselves or an event. Sample packets provide an overview of the variety and quality of our products for customers who are interested in making a purchase. Also note that we only offer a free sample to locations in the United States. While we are happy to produce orders for other locations we apologize that we will be unable to offer you a sample packet at no cost. We only offer a free sample to locations in the United States.
We respond to all emails within 24 business hours. If you have sent an email and have not received a response from us please call us at 866-404-5267.
Custom Everything Inc. reserves the right to deny service any reason deemed inappropriate which includes, but is not limited to, misuse of product or printing of incendiary images.
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
In no event shall Custom Everything Inc. or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Custom Everything Inc.'s Internet site, even if Custom Everything Inc. or a Custom Everything Inc. authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
The materials appearing on Custom Everything Inc.'s web site could include technical, typographical, or photographic errors. Custom Everything Inc. does not warrant that any of the materials on its web site are accurate, complete, or current. Custom Everything Inc. may make changes to the materials contained on its web site at any time without notice. Custom Everything Inc. does not, however, make any commitment to update the materials.
Custom Everything Inc. has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Custom Everything Inc. of the site. Use of any such linked web site is at the user's own risk.
Any claim relating to Custom Everything Inc.'s web site shall be governed by the laws of the State of Alaska without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.
great service, and product
Fuller Group Inc. 20-Oct-2017
Since our company had ordered before, it was very easy to place a repeat order. Custom Mouse Pads had all of our info organized and ready to go, even though it's couple years later.
All of our customers are impressed with the quality of the mouse pads.
Office Technologies Inc 19-Oct-2017
We provided artwork and your team basically did the rest. We had an "arrive by date" and your staff made that happen. Great product. Great process and great results.
Product exceeded expectations. The artwork was exactly as we had submitted,. The colors are brilliant and we are getting rave reviews by everyone we chow them to.
Eagle Imports 10-Oct-2017
Great. Alot of help, great pricing. Awesome product.
Anchorage Public Library 09-Oct-2017
Great communication through out the process. Beautiful, high quality, mousepads were received with no problems. We will do business with them again.
Beautiful, high quality, mouse pads. Exactly what we were hoping for.
Phil Dettelis 05-Oct-2017
These people are great! They are accommodating, professional, and a pleasure to do business with.
This isn't rocket science. The product is what I was looking for, and Custom Mouse Pads delivered.