Frequently Asked Questions
- I just want my logo on a pad, where do I go? I need help knowing where to start.
- I am in a huge RUSH, can you help?
- How do I know you will do a good job?
- I want a mouse pad in a special shape, can you cut my logo out?
- I have a unique project I am working on, can you help?
- What is your turnaround time?
- Can I get a better price?
- Do you offer those 3D, Flip or Motion Lenticular mouse pads?
- I don't know anything about artwork, what should I do?
- I have my logo but I have some text I would like added, can you do that?
- What are your artwork specifications?
- I need FTP information.
- What is included in the sample packet?
- Can I get a sample of my image on a hard top mouse pad?
- Can I get a sample of my image on a specialty mouse pad?
- Why do you offer a free sample?
- Is the sample really free?
- What is the wrist rest pad made of?
- What is the difference between Rubber, Foam and Peel n’ Place backing?
- What is the difference between Heavy Duty, Medium Duty, and Light Duty Rubber?
- What is Original Fabric verses Soft Touch Fabric?
Answers:
I just want my logo on a pad, where do I go? I need help getting started.
If you need product recommendations or help getting started please contact us and one of our trained customer representatives will be happy to walk you through the process.
All of our mouse pads include a full color customized imprint of your
logo. If you are just looking for your basic mouse pad imprinted with
your logo visit the Custom Mouse Pads page.
Specialty Mouse Pads are imprinted pads with an additional feature such as a place for a photo insert or a mouse pad that functions as note paper.
We offer wrist rest pads the type of mouse pad recommended by OSHA, coasters of various types and sizes as well as oversize mouse pads.
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I’m in a huge RUSH can you help?
Of course! We are happy to assist with your project. Please contact us and one of our highly trained customer representatives can help find a
product that will fit your needs within your timeline. Most of our
products have no rush charges! Please note there may be a time
difference as we operate on Alaska Standard Time.
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How do I know you will do a good job?
We at CustomMousePad.com pride ourselves in providing high quality
products at excellent prices with exceptional customer service. Don’t
take our word for it though, hear what our customers have to say.
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I want my mouse pad in a special shape, can you cut my logo out?
Yes, however, there is a one time dye set up charge to create your
custom shape. Generally speaking that charge is around $250.
I have a unique project I am working on, can you help me?
Absolutely! Contact us with the details of what you are looking for and
we would be happy to see if we can devise a solution to meet your
needs. We have an extensive understanding of the materials available
and can assist with options and pricing for your project. We are
cognizant of intellectual property and are happy to sign a non
disclosure agreement if one is provided.
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What is your turn around time?
Standard turnaround time depends on the product and quantity chosen. Please find below turnaround times for our main product categories. However, please make certain to let us know if you have a specific timeline or event date as we make every effort to meet our customer’s individual needs. Please note turnaround times are after proof approval and receipt of order confirmation.
SOFT TOP FABRIC STANDARD TURNAROUND TIMES
Turnaround times apply to Soft Top Mouse Pads, Soft Top AdMats/Counter Mats, Laptop/Notebook Covers, Soft Top Coasters, Lens Cloths, Eyeglass/Sunglass Cases, Luggage Tags & Beverage Koozies
Order Size |
Turnaround (Shipping time additional) |
| < 100 | within 8 business days |
| 250 - 1,000 | within 8-10 business days |
| 1,500+ | within 14 business days |
| 20,000+ | Call for Turnaround Time and Availability |
HARD TOP LAMINATE STANDARD TURNAROUND TIMES
Turnaround times apply to Hard Top/Plastic Laminate Mouse Pads, Hard Top/Plastic Laminate Wrist Rest Ergonomic Mouse Pads, Hard Top/Plastic Laminate AdMats/Counter Mats, Hard Top/Plastic Laminate Coasters
Order Size |
Turnaround (Shipping time additional) |
| 250 - 1,000 | within 10-14 business days |
| 1,500+ | within 14 business days |
| 20,000+ | Call for Turnaround Time and Availability |
SPECIALTY STANDARD TURNAROUND TIMES
Order Size |
Turnaround (Shipping time additional) |
| <5,000 | within 8 business days |
| 5,000+ | within 10 business days |
| 20,000+ | Call for Turnaround Time and Availability |
Can I get a better price?
We always strive to maintain competitive pricing. All list prices
include a full color imprint of your print ready artwork. Please note
that with our prices there are no additional set up fees or per color
charges. There is also no sales tax or hidden fees. Shipping is charged
freight direct and is dependant upon the product and method chosen.
Should you find better pricing we always appreciate the opportunity to
try to meet and beat our competitors’ pricing.
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Do you offer those 3D, Flip or Motion Lenticular mouse pads?
Not as mouse pads as they do not work with optical mice. We do offer them in larger sizes for point of purchase displays.
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I don't know anything about artwork, what should I do?
Send us the best you have. If you have received a file from the printer
you can not open that is usually the file we need. If you have a file
you can open send that as well. If you have your image in a Microsoft
program please keep it in that program and send the Word, Publisher or
PowerPoint file. You can visit our artwork page for more options. We offer FREE artwork assistance for orders of 250 or more.
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I have my logo but I have some text I would like added, can you do that?
Yes, we are happy to add text to your logo. Please send us a high
resolution or vector version of your logo and along with the text you
would like added and we will layout the image for you. You can visit
our artwork page for more options. We offer FREE artwork assistance for orders of 250 or more.
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What are your artwork specifications?
The artwork needs to be created 300 dpi with a 1/4" bleed, which is to
say that your final image will be 1/2" larger than the pad size. So for
example if you were ordering the standard 9.25 x 7.75” mouse pad, your
final image size would be 9.75 x 8.25”. All important text, due to the
rounded corners should be 1/4" in from the pad size. We accept most
major graphic formats including, but not limited to TIF, EPS, PDF, BMP,
AI, PSD, JPG. We would prefer to have the image in layers or in its
native vector format. When using vector art please make certain to
outline fonts, include or imbed all links, and send a PDF in addition
when possible. Should you have a file format you would like to use that
you have questions about please do not hesitate to contact us. Please visit the artwork specifications page for an illustration and more specifics.
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I need FTP information.
Email ftpinformation@custommousepad.com and an automated response email will provide you with the login and password information.
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What is included in the sample packet?
Generally, unless otherwise specified, the sample packet includes your
image on a soft top mouse pad and a paper proof of what your image will
look like on a hard top mouse pad. The packet also includes material
samples of our current soft top special and a hard top 1/8” rubber
backed mouse pad. If you require a sample of a specific product please
let your customer representative know and we will be happy to assist you.
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Can I get a sample of my image on a hard top mouse pad?
We do not offer your image on a hard-topped pad as a sample. The reason
being is that manufacturing of hard top pads does actually entail a set
up cost, although that is waived for our customers. What we can offer
is your image on a rubber soft top as well as a paper proof for what
your image will look like on the hard top. Basically a hard topped pad
is made by first printing your image on coated paper. That paper is
then laminated to the hard plastic top which is then adhered to your
choice of backing. What we will send you is just the paper portion of
that process. It will be what your image will look like on the Vynex
pad. We will also send a stock sample pad so you will have an accurate
representation of the quality of product that we offer.
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Can I get a sample of my image on a specialty top mouse pad?
Unfortunately we can only offer a standard mouse pad with your image on
it. We are however happy to send material samples of the specialty
products you are interested in. If you would like a sample of a
specialty product with your image it will be considered a production
proof. Please ask your customer representative for more details.
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Why do you offer a free sample?
The free sample packet is intended for businesses or organizations
wishing to promote themselves or an event with a customized mouse pad.
The customized sample allow you to see how your image will appear on
the mouse pad so you can make any modifications in the design you have
chosen. Our sample packets provide an overview of the variety and
quality of our products. This allows you to evaluate price verses
product to find what will best fit your needs.
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Is the sample really free?
Yes, the sample is free for all US and Canadian customers. Sample is
not intended for personal use. International customers please contact
us directly to see if we currently ship to your country. While we are
happy to ship samples internationally there will be a charge for the
freight costs.
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What is the wrist rest made of?
The wrist rest tray is a sturdy, plastic non skid base with soft pillow for the wrist
that responds to your personal ideal ergonomic wrist positioning, while
retaining its original shape. The insert is a fabric topped 1/8” heavy
duty rubber backed mouse pad which is fully customizable or available
in stock colors.
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What is the difference between Rubber, Foam and Peel n’ Place backing?
Rubber is a heavy duty non skid backing. All of our rubber is heavy
duty unless otherwise stated. Foam is a lighter material and is not non
skid. Peel n’ Place is a re-applicable non-marking adhesive backing
that comes with a protective coating. Once the protective coating is
removed the mouse pad sticks to the desired surface. The mouse pad can
then be peeled up and moved elsewhere, kind of like a sticky note.
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What is the difference between Heavy Duty, Medium Duty, and Light Duty Rubber?
Heavy Duty Rubber is a durable natural open cell rubber base material
and our most popular option. Available thicknesses are 1/16", 1/8"
& 1/4". Heavy duty rubber is our default rubber and is the only
backing available on soft top mouse pads.
Medium Duty Base is an economical closed cell latex-free natural rubber
base material that is up to 55% lighter than our standard Heavy Duty
Rubber base. Medium duty rubber is not as non-skid and is more
analogous to foam.
Light Duty Base is foam.
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What is Original Fabric verses Soft Touch Fabric?
Original Fabric Surface Mouse Pads are also known as Soft Top Mouse
Pads, Counter Mats and Coasters - Back to basics with fabric pads. What
"Basic Black" is to fashion, Original Fabric is to mouse pads - a
reliable performer good for any occasion.
SoftTouch® Plush Surface Mouse Pads - It's plush - some call it
luxurious. If you have ever picked up a fresh, ripe peach or curled up
by the fire in flannel pajamas then you're already familiar with the
SoftTouch® surface sensation. For a luxurious feel, SoftTouch's
irresistibly plush surface demands attention and creates unforgettable
promotions.
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