What is included in the sample packet?
Generally, unless otherwise specified, the sample packet includes your image on a soft top mouse pad and a paper proof of what your image will look like on a hard top mouse pad. The packet also includes material samples of our current soft top special and a hard top 1/8” rubber backed mouse pad. If you require a sample of a specific product please let your customer representative know and we will be happy to assist you.
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Can I get a sample of my image on a hard top mouse pad?
We do not offer your image on a hard-topped pad as a sample. The reason being is that manufacturing of hard top pads does actually entail a set up cost, although that is waived for our customers. What we can offer is your image on a rubber soft top as well as a paper proof for what your image will look like on the hard top. Basically a hard topped pad is made by first printing your image on coated paper. That paper is then laminated to the hard plastic top which is then adhered to your choice of backing. What we will send you is just the paper portion of that process. It will be what your image will look like on the Vynex pad. We will also send a stock sample pad so you will have an accurate representation of the quality of product that we offer.
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Can I get a sample of my image on a specialty top mouse pad?
Unfortunately we can only offer a standard mouse pad with your image on it. We are however happy to send material samples of the specialty products you are interested in. If you would like a sample of a specialty product with your image it will be considered a production proof. Please ask your customer representative for more details.
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Why do you offer a free sample?
The free sample packet is intended for businesses or organizations wishing to promote themselves or an event with a customized mouse pad. The customized sample allow you to see how your image will appear on the mouse pad so you can make any modifications in the design you have chosen. Our sample packets provide an overview of the variety and quality of our products. This allows you to evaluate price verses product to find what will best fit your needs.
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Is the sample really free?
Yes, the sample is free for all US and Canadian customers. Other international customers please contact us directly to see if we currently ship to your country for the purposes of our free sample offer.
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What is your turn around time?
Our standard turnaround time for soft-top pads is 5 to 7 business days after proof approval and receipt of order confirmation, 10-14 days for hard top pads and soft top orders over 500, shipping time is additional. However, please make certain to let us know if you have a specific timeline or event date as we make every effort to meet our customer’s individual needs.
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What are your artwork specifications?
The artwork needs to be created 300 dpi with a 1/4" bleed, which is to say that your final image will be 1/2" larger than the pad size. So for example if you were ordering the standard 9.25 x 7.75” mouse pad, your final image size would be 9.75 x 8.25”. All important text, due to the rounded corners should be 1/4" in from the pad size. We accept most major graphic formats including, but not limited to TIF, EPS, PDF, BMP, AI, PSD, JPG. We would prefer to have the image in layers or in its native vector format. When using vector art please make certain to outline fonts, include or imbed all links, and send a PDF in addition when possible. Should you have a file format you would like to use that you have questions about please do not hesitate to contact us. Please visit the artwork specifications page for more specifics.
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I don't know anything about artwork, what should I do?
Send us the best you have. If you have received a file from the printer you can not open that is usually the file we need. If you have a file you can open send that as well. If you have your image in a Microsoft program please keep it in that program and send the Word, Publisher or PowerPoint file.
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I have my logo but I have some text I would like added, can you do that?
Yes, we are happy to add text to your logo. Please send us a high resolution or vector version of your logo and along with the text you would like added and we will layout the image for you.
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Can I get a better price?
We always strive to maintain competitive pricing. All list prices include a full color imprint of your print ready artwork. Please note that with our prices there are no additional set up fees or per color charges. There is also no sales tax or hidden fees. Shipping is charged freight direct and is dependant upon the product and method chosen. Should you find better pricing we always appreciate the opportunity to try to meet and beat our competitors’ pricing.
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What do you mean by Standard Mouse Pads verses Specialty Mouse Pads? I just want my logo on a pad, where do I go?
Standard Mouse Pads are for customized mouse pads with your logo. All pricing includes a full color imprint of your print ready artwork. I you are just looking for your basic mouse pad imprinted with your logo here is where you would look.

Specialty Mouse Pads are imprinted pads with an additional feature such as a place for a photo insert or a wrist rest.
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Do you offer those 3D, Flip or Motion Lenticular mouse pads?
No as they do not work with optical mice. We do not recommend purchasing this product as a mouse pad. We do offer them in larger sizes for point of purchase displays.
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How are your Graphic Flow Wrist Rest Mouse Pads made?
The Graphic Flow product is made by printing on a flat sheet of rubber then wrapping the bottom portion around the wrist rest. This is not a gel wrist rest. The wrist rest is a separate piece that is adhered to the printed rubber. If you would like to see a material sample of this product please let us know.
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What is the difference between Rubber, Foam and Peel n’ Place backing?
Rubber is a heavy duty non skid backing. All of our rubber is heavy duty unless otherwise stated. Foam is a lighter material and is not non skid. Peel n’ Place is a re-applicable non-marking adhesive backing that comes with a protective coating. Once the protective coating is removed the mouse pad sticks to the desired surface. The mouse pad can then be peeled up and moved elsewhere, kind of like a sticky note.
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What is the difference Heavy Duty, Medium Duty, and Light Duty Rubber?
Heavy Duty Rubber is a durable natural open cell rubber base material and our most popular option. Available thicknesses are 1/16", 1/8" & 1/4". Heavy duty rubber is our default rubber and is the only backing available on soft top mouse pads.

Medium Duty Base is an economical closed cell latex-free natural rubber base material that is up to 55% lighter than our standard Heavy Duty Rubber base. Medium duty rubber is not as non-skid and is more analogous to foam.

Light Duty Base is foam.
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What is Original Fabric verses Soft Touch Fabric?
Original Fabric Surface Mouse Pads are also known as Soft Top Mouse Pads, Counter Mats and Coasters - Back to basics with fabric pads. What "Basic Black" is to fashion, Original Fabric is to mouse pads - a reliable performer good for any occasion.

SoftTouch® Plush Surface Mouse Pads - It's plush - some call it luxurious. If you have ever picked up a fresh, ripe peach or curled up by the fire in flannel pajamas then you're already familiar with the SoftTouch® surface sensation. For a luxurious feel, SoftTouch's irresistibly plush surface demands attention and creates unforgettable promotions.
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