What Our Customers Say:

"I received our mousepads last Friday and wanted to let you know how pleased we are with the final product! The color is phenomenal and the quality is far better than a lot of your competitors out there and at a very reasonable price. I had quite a battle getting these produced before finding your company as we had huge color issues with our last vendor. You are fast, easy, and have wonderful customer service! I am so excited about these and will keep you guys in mind for future promotions.
Thanks again!"

Kari, Prudential Financial

Read More...

 

 

Fast, Friendly, Full Color

Frequently Asked Questions

Answers:

I just want my logo on a pad, where do I go? I need help getting started.
If you need product recommendations or help getting started please contact us and one of our trained customer representatives will be happy to walk you through the process.

All of our mouse pads include a full color customized imprint of your logo. If you are just looking for your basic mouse pad imprinted with your logo visit the Custom Mouse Pads page.

Specialty Mouse Pads are imprinted pads with an additional feature such as a place for a photo insert or a mouse pad that functions as note paper.

We offer wrist rest pads the type of mouse pad recommended by OSHA, coasters of various types and sizes as well as oversize mouse pads.

back to top


I’m in a huge RUSH can you help?
Of course! We are happy to assist with your project. Please contact us and one of our highly trained customer representatives can help find a product that will fit your needs within your timeline. Most of our products have no rush charges! Please note there may be a time difference as we operate on Alaska Standard Time.

back to top

How do I know you will do a good job?
We at CustomMousePad.com pride ourselves in providing high quality products at excellent prices with exceptional customer service. Don’t take our word for it though, hear what our customers have to say.

back to top

I want my mouse pad in a special shape, can you cut my logo out?
Yes, however, there is a one time dye set up charge to create your custom shape. Generally speaking that charge is around $250.

back to top

I have a unique project I am working on, can you help me?
Absolutely! Contact us with the details of what you are looking for and we would be happy to see if we can devise a solution to meet your needs. We have an extensive understanding of the materials available and can assist with options and pricing for your project. We are cognizant of intellectual property and are happy to sign a non disclosure agreement if one is provided.

back to top

What is your turn around time?
Standard turnaround time depends on the product and quantity chosen. Please find below turnaround times for our main product categories. However, please make certain to let us know if you have a specific timeline or event date as we make every effort to meet our customer’s individual needs. Please note turnaround times are after proof approval and receipt of order confirmation.

SOFT TOP FABRIC STANDARD TURNAROUND TIMES

Turnaround times apply to Soft Top Mouse Pads, Soft Top AdMats/Counter Mats, Laptop/Notebook Covers, Soft Top Coasters, Lens Cloths, Eyeglass/Sunglass Cases, Luggage Tags & Beverage Koozies

Order Size

Turnaround (Shipping time additional)
< 100 within 8 business days
250 - 1,000 within 8-10 business days
1,500+ within 14 business days
20,000+ Call for Turnaround Time and Availability

HARD TOP LAMINATE STANDARD TURNAROUND TIMES

Turnaround times apply to Hard Top/Plastic Laminate Mouse Pads, Hard Top/Plastic Laminate Wrist Rest Ergonomic Mouse Pads, Hard Top/Plastic Laminate AdMats/Counter Mats, Hard Top/Plastic Laminate Coasters

Order Size

Turnaround (Shipping time additional)
250 - 1,000 within 10-14 business days
1,500+ within 14 business days
20,000+ Call for Turnaround Time and Availability

SPECIALTY STANDARD TURNAROUND TIMES

Order Size

Turnaround (Shipping time additional)
<5,000 within 8 business days
5,000+ within 10 business days
20,000+ Call for Turnaround Time and Availability

back to top

Can I get a better price?
We always strive to maintain competitive pricing. All list prices include a full color imprint of your print ready artwork. Please note that with our prices there are no additional set up fees or per color charges. There is also no sales tax or hidden fees. Shipping is charged freight direct and is dependant upon the product and method chosen. Should you find better pricing we always appreciate the opportunity to try to meet and beat our competitors’ pricing.

back to top

Do you offer those 3D, Flip or Motion Lenticular mouse pads?
Not as mouse pads as they do not work with optical mice. We do offer them in larger sizes for point of purchase displays.

back to top

I don't know anything about artwork, what should I do?
Send us the best you have. If you have received a file from the printer you can not open that is usually the file we need. If you have a file you can open send that as well. If you have your image in a Microsoft program please keep it in that program and send the Word, Publisher or PowerPoint file. You can visit our artwork page for more options. We offer FREE artwork assistance for orders of 250 or more.

back to top

I have my logo but I have some text I would like added, can you do that?
Yes, we are happy to add text to your logo. Please send us a high resolution or vector version of your logo and along with the text you would like added and we will layout the image for you. You can visit our artwork page for more options. We offer FREE artwork assistance for orders of 250 or more.

back to top

What are your artwork specifications?
The artwork needs to be created 300 dpi with a 1/4" bleed, which is to say that your final image will be 1/2" larger than the pad size. So for example if you were ordering the standard 9.25 x 7.75” mouse pad, your final image size would be 9.75 x 8.25”. All important text, due to the rounded corners should be 1/4" in from the pad size. We accept most major graphic formats including, but not limited to TIF, EPS, PDF, BMP, AI, PSD, JPG. We would prefer to have the image in layers or in its native vector format. When using vector art please make certain to outline fonts, include or imbed all links, and send a PDF in addition when possible. Should you have a file format you would like to use that you have questions about please do not hesitate to contact us. Please visit the artwork specifications page for an illustration and more specifics.

back to top

I need FTP information.
Email ftpinformation@custommousepad.com and an automated response email will provide you with the login and password information.

back to top

What is included in the sample packet?
Generally, unless otherwise specified, the sample packet includes your image on a soft top mouse pad and a paper proof of what your image will look like on a hard top mouse pad. The packet also includes material samples of our current soft top special and a hard top 1/8” rubber backed mouse pad. If you require a sample of a specific product please let your customer representative know and we will be happy to assist you.

back to top

Can I get a sample of my image on a hard top mouse pad?
We do not offer your image on a hard-topped pad as a sample. The reason being is that manufacturing of hard top pads does actually entail a set up cost, although that is waived for our customers. What we can offer is your image on a rubber soft top as well as a paper proof for what your image will look like on the hard top. Basically a hard topped pad is made by first printing your image on coated paper. That paper is then laminated to the hard plastic top which is then adhered to your choice of backing. What we will send you is just the paper portion of that process. It will be what your image will look like on the Vynex pad. We will also send a stock sample pad so you will have an accurate representation of the quality of product that we offer.

back to top

Can I get a sample of my image on a specialty top mouse pad?
Unfortunately we can only offer a standard mouse pad with your image on it. We are however happy to send material samples of the specialty products you are interested in. If you would like a sample of a specialty product with your image it will be considered a production proof. Please ask your customer representative for more details.

back to top

Why do you offer a free sample?
The free sample packet is intended for businesses or organizations wishing to promote themselves or an event with a customized mouse pad. The customized sample allow you to see how your image will appear on the mouse pad so you can make any modifications in the design you have chosen. Our sample packets provide an overview of the variety and quality of our products. This allows you to evaluate price verses product to find what will best fit your needs.

back to top

Is the sample really free?
Yes, the sample is free for all US and Canadian customers. Sample is not intended for personal use. International customers please contact us directly to see if we currently ship to your country. While we are happy to ship samples internationally there will be a charge for the freight costs.

back to top

What is the wrist rest made of?
The wrist rest tray is a sturdy, plastic non skid base with soft pillow for the wrist that responds to your personal ideal ergonomic wrist positioning, while retaining its original shape. The insert is a fabric topped 1/8” heavy duty rubber backed mouse pad which is fully customizable or available in stock colors.

back to top

What is the difference between Rubber, Foam and Peel n’ Place backing?
Rubber is a heavy duty non skid backing. All of our rubber is heavy duty unless otherwise stated. Foam is a lighter material and is not non skid. Peel n’ Place is a re-applicable non-marking adhesive backing that comes with a protective coating. Once the protective coating is removed the mouse pad sticks to the desired surface. The mouse pad can then be peeled up and moved elsewhere, kind of like a sticky note.

back to top

What is the difference between Heavy Duty, Medium Duty, and Light Duty Rubber?
Heavy Duty Rubber is a durable natural open cell rubber base material and our most popular option. Available thicknesses are 1/16", 1/8" & 1/4". Heavy duty rubber is our default rubber and is the only backing available on soft top mouse pads.

Medium Duty Base is an economical closed cell latex-free natural rubber base material that is up to 55% lighter than our standard Heavy Duty Rubber base. Medium duty rubber is not as non-skid and is more analogous to foam.

Light Duty Base is foam.

back to top

What is Original Fabric verses Soft Touch Fabric?
Original Fabric Surface Mouse Pads are also known as Soft Top Mouse Pads, Counter Mats and Coasters - Back to basics with fabric pads. What "Basic Black" is to fashion, Original Fabric is to mouse pads - a reliable performer good for any occasion.

SoftTouch® Plush Surface Mouse Pads - It's plush - some call it luxurious. If you have ever picked up a fresh, ripe peach or curled up by the fire in flannel pajamas then you're already familiar with the SoftTouch® surface sensation. For a luxurious feel, SoftTouch's irresistibly plush surface demands attention and creates unforgettable promotions.

back to top